Terms of service

In force from 23 September 2026.

These terms apply to Siivousvuoro's cleaning services. The service is provided by Easy Host Oy (business ID 3288005-7, Sörnäistenkatu 19 B 21, 00580 Helsinki, Finland), of which Siivousvuoro is a trading name. Nothing in these terms limits a consumer's rights under the mandatory provisions of the Finnish Consumer Protection Act. If the Finnish and English versions differ, the Finnish version prevails.

1. The agreement

The agreement is made when you book online or accept our quote and we confirm it. With the confirmation you get a link to your own page, where you see your visits, reports and receipts and can pause, cancel a visit or end the agreement. Keep the link safe: it identifies you, and it shouldn't be shared.

A regular agreement runs until further notice. One-off, move-out and deep cleans are single jobs.

2. What the service covers

Cleaning is priced by time. The cleaner works in order of priority within the length you chose, and you can tell us what to focus on. The typical content described on our pages is a guide, not a promised list of tasks.

We don't move heavy furniture, work on ladders above two metres, clean mould damage or homes needing pest control, or handle biologically hazardous waste.

We never go over the agreed length without asking you.

3. Prices and payment

Prices follow the current price list. Consumer prices include VAT; business prices are shown excluding VAT.

Consumer customers save a payment card when booking. We charge the card for a visit only after the visit is done. For every visit you get a receipt itemising labour, supplies and VAT.

Extras billed by time, such as lawn mowing and garden work, are charged for the time actually used, to the nearest quarter hour. The price can exceed the estimate chosen at booking by at most 15%, unless agreed otherwise.

Business customers are invoiced monthly, 14 days net. Late payments carry interest under the Finnish Interest Act.

We give regular customers at least 30 days' notice of price changes. You can end the agreement before a change takes effect.

4. Cancelling and ending the agreement

You can end or pause a regular agreement at any time, with no notice period and no fee.

You can cancel or move a single visit free of charge up to 48 hours before it starts. Later cancellations are charged at 50% of the visit price 24–48 hours before, and 100% less than 24 hours before.

If the cleaner can't get in for a reason outside our control, the visit is charged like one cancelled less than 24 hours before.

If we have to cancel or move a visit, we tell you as soon as possible and offer a replacement or a new time. A visit we cancel is never charged.

5. Your part

Make sure the cleaner can get in at the agreed time and that the home has electricity, water and lighting. Tell us in advance about pets, delicate surfaces or anything needing special care, and anything affecting safety at work. Put valuables, cash and important documents away before a visit.

6. Keys

If you give us a key, we keep it in a locked, camera-monitored cabinet, log every use and never mark your address on it. We return it when the agreement ends. If a key is lost while in our hands, we pay the reasonable cost of re-keying the lock.

7. Reports and photos

After a visit the cleaner takes photos of the work done. They are visible only to you and to us. We don't photograph people, and we don't deliberately photograph personal documents or belongings.

8. Complaints

If something was missed, rate the visit on your own page or write to us within three days of the visit. We put it right free of charge or refund that part of the visit.

9. Damage and liability

We are liable under the law for damage we cause through negligence in our work. We carry liability insurance. Please report damage to us without delay, ideally with a photo.

We are not liable for normal wear and tear, hidden defects in an item or surface, or damage caused by incomplete or incorrect instructions or by an item not properly fixed in place.

10. The household deduction

Our household-deduction figures are estimates, not tax decisions. Claiming the deduction is the customer's responsibility. The receipt itemises the labour share for the claim.

11. Changes to these terms

We may change these terms. We email regular customers about material changes at least 30 days before they take effect.

12. Disputes

We aim to settle any disagreement by talking first — write to us. A consumer can also turn to the consumer advisory service and take the matter to the Finnish Consumer Disputes Board (kuluttajariita.fi). Disputes with business customers are settled in the Helsinki District Court.

Contact

Easy Host Oy / Siivousvuoro · asiakaspalvelu@siivousvuoro.fi · Customer service