Privacy policy
Updated 28 September 2026.
This policy explains what personal data Siivousvuoro handles, why and for how long, and what rights you have. We follow the EU General Data Protection Regulation (GDPR) and the Finnish Data Protection Act.
Controller
- Easy Host Oy (Siivousvuoro is its trading name)
- Business ID 3288005-7
- Sörnäistenkatu 19 B 21, 00580 Helsinki, Finland
- Privacy questions: asiakaspalvelu@siivousvuoro.fi
What data we handle
Customers: name, email, phone number, the address and size of the home we clean, access instructions and key details, what you tell us about your home (pets, for example), agreement and visit details, visit photos, messages and feedback, and payment details. Card details are handled by our payment provider Stripe; we never see or store your card number.
Business customers: the contact person's name and details, the company's billing details and details of the premises.
Job applicants: what you tell us in your application, such as contact details, areas, availability, languages, driving licence and car, experience and right to work in Finland. We don't ask for a CV, a photo, your age, nationality or marital status.
Enquiries: the name, email, phone number and message you send with the contact form or by email.
Website visitors: our servers and content delivery network keep technical logs, such as the IP address and the page requested, for security and troubleshooting.
Why we handle it, and on what basis
- Providing the service and running the agreement — bookings, visits, reports, reminders, payments and customer service. Basis: contract, and legitimate interest for answering enquiries.
- Accounting and tax — receipts, invoices and the household-deduction breakdown. Basis: legal obligation.
- Quality and safety — handling feedback, logging key use, preventing misuse and keeping systems secure. Basis: legitimate interest.
- Recruitment — handling applications. Basis: steps before entering a contract, and legitimate interest.
- Marketing — we send marketing messages only if you have consented. You can withdraw consent at any time.
We make no automated decisions or profiling with legal or similarly significant effects on you.
How long we keep it
- Customer data: for the life of the customer relationship and three years after it ends, for complaints and possible claims.
- Visit photos: 12 months from the visit.
- Accounting records (receipts and invoices): six years from the end of the financial year, as the Finnish Accounting Act requires.
- Enquiries that don't lead to a customer relationship: two years.
- Applications we don't take forward: six months.
- Technical logs: up to 90 days.
Who handles it
Your data is handled only by those of our employees and our partners whose work requires it — your cleaner sees the visit details, the address and the access instructions. Our partners are companies that carry out cleanings on our behalf. They handle data only on our instructions and under an agreement with us. We don't sell your data.
We use the following providers, who process data on our behalf under contract:
- Railway — application and database servers, in the EU (the Netherlands)
- Cloudflare — content delivery, security and image storage
- Stripe — card payments
- Resend — sending email
- Google Workspace — our email
Some of these companies are based in the United States, so data may be transferred outside the EU and EEA. Transfers rely on the EU–US Data Privacy Framework or the European Commission's standard contractual clauses.
We disclose data to authorities only where the law requires it.
Cookies
Our website uses no analytics or advertising cookies and has no third-party tracking. Your language choice is kept in the page address, not in a cookie. Card payments happen on Stripe's own page, which uses cookies needed to keep the payment secure.
Security
All connections are encrypted. Access to data is limited by role, and each company's data is kept separate in the database. Keys are kept in a locked, camera-monitored cabinet and never carry an address.
Your rights
You have the right to
- know what data we hold about you, and get a copy
- have incorrect data corrected
- have data erased when it is no longer needed and the law doesn't require us to keep it
- restrict or object to processing that is based on legitimate interest
- take the data you gave us to another service
- withdraw consent you have given.
Send a request to asiakaspalvelu@siivousvuoro.fi. We reply within a month. You can also complain to the Office of the Data Protection Ombudsman (tietosuoja.fi).
Changes
We update this policy when our processing changes. The date at the top shows the latest change.